Support
About Our Support Channels:
Support is handled either via online Helpdesk support ticket, online text chat, and/or email. Phone voice messages are replied to via email, and/or we will open a Helpdesk ticket on your behalf if we can match the detailed information you provide in your voicemail to an account.
When you need support from 12Wonder, your problem will be dealt with by a real person working at 12Wonder, never outsourced, never scripted, and never AI-generated. Quality, effective support and troubleshooting for web hosting, domain registrations, email, and website development may involve delving into numerous server logs, configuration files and settings, site code, DNS records, databases, and other elements which can require very close attention. We have found that doing this while on the phone can sometimes result in extended hold times while we research or troubleshoot your issue, so if this is the case we will call or email you back, or reply to your Helpdesk ticket.
Rest assured that all support responses you will receive will be detailed, focused, specific to your own question or issue, and most important of all, geared toward providing a real solution to your question, concern, or issue.
Contact
Phone: +1 407-906-WEBS (9327)
Important: Please provide full, detailed information as listed (→) or us to know who we are providing support for, and about what, exactly. Please leave a detailed voicemail message. We won't respond to "mystery calls" because any support request must contain information that can be matched to a specific account and authorized party on file for that account.
Pre Sales Questions
Support
Contact Helpdesk
(Hint: Our online Helpdesk is the highest priority support channel.)
Knowledge Base/FAQ
Live Chat 
When asking for help, please provide at minimum all the following:
- Your name
- Your website domain/URL
- Your email address
- Detailed description of your problem or question
Calling About Payment? READ THIS.
We cannot accept payment information on the phone. Payment Card Industry standards require that we retain proof of authorization to charge any credit or debit card. Because we are not in the habit of recording telephone conversations, the required proof can only be obtained in the form of documenting the customer's IP while that customer is logged into his/her own account to enter his/her payment information.
In other words, to make payment, you MUST login to your own account to enter and authorize payment.
