Knowledgebase

About Our Support Channels: 

Most support is handled either via online Helpdesk support ticket, online text chat, and/or email. Phone voice messages are usually replied to via email, and/or we will open a Helpdesk ticket on your behalf.

When you need support from 12Wonder, your problem will be dealt with by a real person working at 12Wonder, never outsourced, never scripted, and never AI-generated. Quality, effective support and troubleshooting for web hosting, domain registrations, email, and website development may involve  delving into numerous server logs, configuration files and settings, site code, DNS records, databases, and other elements which can require very close attention. We have found that doing this while on the phone can sometimes result in extended hold times while we research or troubleshoot your issue, so if this is the case we will call or email you back, or reply to your Helpdesk ticket.

Rest assured that all support responses you will receive will be detailed, focused, specific to your own question or issue, and most important of all, geared toward providing a real solution to your question, concern, or issue.